家庭支援协调员在行政主任及物业管理处处长的共同监督下工作, 与物业管理团队的成员合作，将居民，特别是面临驱逐风险的家庭，与他们在家中取得成功所需的支持和综合服务联系起来.  FSC将采取积极主动的方式与指定的个人进行接触, using empathy, tact, 以及建立信任关系的专业性，以促进参与并使参与者获得长期成功的住房安置.  金融监督委员会还将协助实施和维护一个案件管理系统，以便准确, 实时跟踪和沟通所有关键的内部团队成员和合作伙伴的进展. This is a direct Service role.
 
Essential Job Responsibilities:

• 与物业经理合作解决租户冲突/违反租约的问题.
• Families and non-elderly individuals are the primary focus.  许多参与者将有无家可归的历史或其他与住房相关的挑战.
• 建立信任关系，以全面了解每位住院医师的优势和挑战，因为他们涉及到在家中保持安全.
• Proactively contact referred residents using personal introductions, door knocking, 以及其他可能需要的技巧，以便与每个人进行初步和持续的接触，以促进成功的接触.
• 与居民合作，确定需求，并协助确定和获得伙伴机构酌情提供的适用服务，以防止驱逐和无家可归.
• Establish and maintain good working relationships, on-going liaison with, 并深入了解社区组织提供的服务，包括但不限于HOPE, CVOEO, John Graham Housing & Services, Turning Point Center, DCF, and the Parent Child Center; attend meetings with partner agencies and collaboration groups as required.
• Assist the management team in the development, implementation and maintenance of a case management tracking system, including the ongoing, 及时输入状态更新和有关进展的适用注释.
• 为参与者提供教育，帮助他们自给自足.
• 根据与服务合作伙伴的谅解备忘录(mou)，为搬进住房的参与者提供支持，以确保通过制定个性化服务计划(ISP)和必要的释放来确定和满足需求.
• 与指定的居民社区联系，并随时提供支持, conflict resolution, and crisis intervention as needed by the Property Management Team.
• 提供资源，帮助住客解决社交上的挑战.
• Acts as advocate for residents as appropriate.
• Identify resident and community needs/wishes and develop community-based programming in response; develop and maintain a regular calendar of activities and events for participants.
• Perform timely and accurate data entry to track status of each assigned individual or family’s progress; provide data analysis and reporting to Management Team to guide program development.
• Work on special projects as needed.
• Other duties as assigned.

 
General

• 以专业、尊重和礼貌的态度与公众和住院医生互动.
• Represent ACCT and its interests to residents and the general public. 

Job Qualifications: 

• BA in Social Work, Psychology, 或其他人力服务领域或同等教育和经验的组合优先
• 有高危人群工作经验和/或协调服务经验者优先
• 了解低收入人群可获得的地区资源和项目, including transportation, health services, and housing are strongly preferred
• Ability to perform work with empathy, consideration, 在压力环境下，尊重和专业是必不可少的
• 熟悉HIPAA法规，能够处理机密的敏感信息, professional manner
• 致力于ACCT的使命，为家庭提供优质的负担得起的住房和相关支持, individuals, and seniors to be successful.
• Valid driver’s license, certificate of insurance, and reliable transportation are required; the FSC position requires frequent travel between sites. 

Attributes Required:

• Effective communicator:   Must convey the purpose of the organization well at all times.  **必须能够清晰地表达问题、关注点和潜在的解决方案.**
• Ability to Handle Adversity and Resolve Conflicts:  必须能够忍受有压力的居住环境，并通过同情和公平的行动来解决同样的问题，并保持一定程度的超然，以保持健康的界限.  必须有较强的维持合作和有效关系的能力.

• Highly Organized and Self-Motivated: 必须能够在快节奏的环境中发起和完成项目，并具有高度的独立性，同时作为团队成员有效地工作. 

Skills Required

• Technical skills:  Must have proficiency in computer word processing, 电子表格(尤其是Excel)和数据库程序(有使用Classic软件的经验) & other property management software a plus).  能熟练使用复印机、传真机、电脑等办公设备. 

Physical Qualifications:

• Must be able to climb at least two successive flights of stairs, 举起和搬运典型的办公室投递的大小和重量的包裹，有时40磅. 甚至更多，每周5天，每天工作8小时，在电脑工作站完成任务.
• 该个人必须具备执行上述基本工作职责的身体和精神能力. 但是，可以提供合理的便利，以帮助履行这些职责.
• The job entails long periods of sitting at a desk.